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Make a complaint

We always try to deliver our services to the highest standards. If you are unhappy about something please let us know so we can try and improve. All complaints are treated seriously and will be investigated impartially.

We accept complaints about our staff, the services we provide and any other aspect of the Service.

If your complaint involves the conduct of an employee of Cumbria Fire & Rescue Service please be assured that we will consider matters very carefully.  Due to confidentiality we may not be able to disclose the outcome of any internal enquiries for that particular employee, however you will receive communication about the process that will be undertaken.

If you want to complain about fire safety in a business please see our information on how to report a fire risk.

How to make a complaint

To process your complaint, we will need to know:

  • your name, address, telephone number, and preferred method of contact
  • what happened
  • when and where it took place

It would also be useful if you can include

  • who the complaint is about
  • what outcome you are hoping for

To make a complaint or ask any questions about our complaints process:

  • you can email
  • you can write to:

Complaints Department

Cumbria Fire & Rescue Service Headquarters

Carleton Avenue



CA10 2FA